At No11 Hotel & Apartments, we are committed to promoting sustainability in the tourism industry and setting the standard for responsible tourism. As part of this commitment, we operate our business in a sustainable and environmentally responsible manner, while also prioritizing the well-being of our staff and guests and the cultural and socioeconomic needs of our local community.


Sustainable Management:


  • We will adhere to the highest standards of sustainable management, ensuring that our policies, practices, and procedures are transparent, accountable, and effective.

  • We will continually improve our sustainability performance through monitoring and reporting, and actively seek ways to reduce our environmental impact.


Socioeconomic Impacts:


  • We will support the economic development of our local community by sourcing local products and services, creating jobs, and collaborating with local businesses and organizations.

  • We will respect the rights and needs of our employees, providing fair wages, safe working conditions, and opportunities for professional development.


Cultural Impacts:


  • We will respect and celebrate the cultural heritage of our local community, by promoting cultural events and supporting local artists and artisans.

  • We will foster cultural exchange and understanding, by educating our staff and guests about local traditions and customs.


Environmental Impacts:


  • We will minimize our impact on the environment, by reducing our energy and water consumption, managing our waste and emissions, and promoting sustainable transportation.

  • We will educate our staff and guests on environmental issues and encourage them to adopt sustainable practices during their stay.


As part of our commitment to sustainability, we have established the following goals:


  1. Sustainable Management: We have adopted Greenkey criteria in 2019 and full GSTC Criteria in the beginning of 2023. 

  2. Socioeconomic Impacts: We will increase our local procurement to 90% within the next two years, and establish a low carbon footprint delivery system from local vendors.

  3. Cultural Impacts: We will keep promoteing local culture and traditions through cultural events and activities, and collaborate with local organizations to support cultural preservation.

  4. Environmental Impacts: We will reduce our energy & water consumption by 20% over the next two years, and achieve zero waste to landfill by 2025.


We recognize that sustainability is an ongoing process, and we are committed to continuously improving our practices and minimizing our impact on the environment, while also promoting the wellbeing of our staff and guests, and supporting the cultural and socioeconomic needs of our local community. We welcome feedback and suggestions from our guests, staff, and stakeholders on improving our sustainability performance.